The recall was announced after they discovered that in a small number of cases, Karma units lost power during operation. Like…COMPLETELY… They just fell from the sky.
If you already own Karma, follow these instructions to return your product for a full refund.
- If you purchased from Best Buy or bestbuy.com:Please return the product to your nearest Best Buy store with the receipt.
- If you purchased from gopro.com:
Please contact customer support at 1-866-886-3001 or visit online support here.
Even though your Karma appears to be working fine, please immediately stop using the product and participate in the recall. Refer to the Return Instructions section above.