Should I and How To: DJI Care and DJI Care Refresh

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DJI Care
and 
DJI Care Refresh

DJI Care and DJI Care Refresh offer, just like Apple Care, damage protection plan for your drone. If you want to have the Care for multiple drones, you must get it for each of them individually, as it is bound to aircraft and gimbal serial numbers.

Main difference between these two is if you purchase DJI care refresh, you only need to pay a small additional charge to get a replacement unit instead of paying for the repair fee.

As for DJI care, if accidental damage occurs during normal use, repair fees and related costs will be covered by DJI.

First let’s talk about DJI Care.

As we said before it is a protection plan that is covering damage to your DJI aircraft, gimbal or camera sustained during normal use.

What scenarios are covered?

  • Operator Error – Every pilot’s mistake during normal use
  • Signal Interference – Crash due to signal loss during normal use
  • Collisions – Every collision your drone suffers during normal use
  • Accidents – All sorts of accidents that happened during normal use
  • Drop Damage – If you accidentally drop your drone and it crashes

What aircrafts are covered?

  • Phantom 4
  • Phantom 3 (Standard, Advanced, Professional, 4k)
  • Inspire 1 (Pro, Raw, v2.0)

Brand-new product or ones that were active less than 48 hours.




How does DJI Care work?

 

DJI Care for PhantomYou purchase DJI Care for your drone and it gives you an amount of coverage or credit that is specific for that aircraft. This credit is reduced for every non-warranty repair that’s performed on your aircraft by the DJI repairs team only. The prices for DJI Care are different for the Phantom 4 , Phantom 3 and Inspire 1. You can check the actual price with a click on the button below

DJI Care does not limit the number of repairs. You can repair your drone until the total amount of the repair fees exceeds the coverage amount, except in cases where the aircraft is completely damaged.

PRICE DJI CARE

As far as shipping goes, if you are shipping from within an area of DJI Care coverage, DJI will cover the costs of shipment. No deductions will be made to your total coverage amount for shipment.
If you are outside of a DJI Care coverage area, you may need to cover shipping costs, customs duties or other expenses generated by the shipment.

Note: You order your DJI drone on Amazon? DJI Care is also available on Amazon so you don’t have to place a second order in the DJI Shop. Click here for DJI Care on Amazon

To sum it up:

Accident Occurs > Contact DJI Support > Send to DJI Repair Center > Coverage Amount Deduction > Delivery

Both DJI Care and DJI Care Refresh DO NOT provide damage protection plan if the UAV is lost.
In order to read all exclusions, click HERE 

Now, what is DJI Care Refresh?

 

DJI Care RefreshIt is very similar to DJI Care, but you don’t have coverage/credit. It offers up to 2 replacement units (new or as-new condition) for a small additional charge.

What scenarios are covered?

  • Operator Error – Every pilot’s mistake during normal use
  • Signal Interference – Crash due to signal loss during normal use
  • Collisions – Every collision your drone suffers during normal use
  • Accidents – All sorts of accidents that happened during normal use
  • Drop Damage – If you accidentally drop your drone and it crashes

What aircrafts are covered?

  • Phantom 4 (Pro, Advanced)
  • Mavic Pro
  • Spark
  • Inspire 2
  • Zenmuse (X4S, X5S)

Brand-new product or ones that were active less than 48 hours.




How does DJI Care Refresh work?

After you purchased it you will have DJI Care Refresh activated for 12 months. It offers up to two full replacements, at an additional small charge for the first and increased charge for the second replacement fee. 

Drone replacements cost differently depending on the region youre buying it in, and depending on the drone itself (Care Refresh for the Inspire is more expensive than for a Mavic or Phantom). Check the actual Care Refresh price for your drone with a click on the button below.

PRICE DJI CARE REFRESH

You can see all replacement fees HERE.

Basically, DJI Care Refresh is there for pilots’ mistake accidents.

For example if you accidentally smash your Mavic into something while in Sport Mode (it happens) you will have a very high repair bill. With DJI Care Refresh you only pay a small fee for a new one (or as-new one).
That’s why we highly recommend DJI Care Refresh.
Shipping is free but DJI Care Refresh only works within one coverage region. So it is valid only in the region where you bought it.

Note: You order your DJI drone on Amazon? DJI Care Refresh is also available on Amazon so you don’t have to place a second order in the DJI Shop. Click here for DJI Care Refresh on Amazon

To sum up on how you use DJI Care Refresh:

Accident Occurs > Online Repair Request > Send to DJI Repair Center > Pay Replacement Fee > Free Shipping

 

Are these plans worth to buy?

 

We say yes. Some pilots get both plans for their drones.
Sure, you can fly super safe all the time and never take any risks but sometimes you just have to take some risks to get those cool shots!
Having one or both of these insurances will allow you to fly and try stuff that you probably wouldn’t without them.
We truly hope that you never need to use this insurance but it’s still nice to know that it’s there.



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2 COMMENTS

  1. Awesome, thanks for this post. It answered most of my questions. But created one. It appears that there are no dji products that can have both coverages. The closest is P4- gets DJI care, P4P- gets refresh. It seems like each plan is product specific the older models use DJI CARE and newer models use DJI REFRESH. Is this the case or are all the products just not listed in each section? I’m only asking because I was planning on purchasing both plans for my new Mavic and extending my existing P3P DJI-CARE plan (if possible).

    • Hi Jon, thank you for your nice feedback. So to answer your question – It is the case that the plans are product specific. Only DJI Care refresh is available for your Mavic and unfortunetly you cant extend your existing P3P DJI Care plan. Hope I could help you and always have a good flight!

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