Should I and How To: DJI Care and DJI Care Refresh

5
Advertisement

 


DJI Care and DJI Care Refresh


DJI Care and DJI Care Refresh offer, just like Apple Care, damage protection plan for your drone. If you want to have the Care for multiple drones, you must get it for each of them individually, as it is bound to aircraft and gimbal serial numbers.

The main difference between these two is if you purchase DJI care refresh, you only need to pay a small additional charge to get a replacement unit instead of paying for the repair fee.

As for DJI care, if accidental damage occurs during normal use, repair fees and related costs will be covered by DJI.

First, let’s talk about DJI Care.


DJI Care


DJI Care for PhantomAs we said before DJI Care is a protection plan that covers damage to your DJI aircraft, gimbal or camera sustained during normal use.

What scenarios are covered?

  • Operator Error – Every pilot’s mistake during normal use
  • Signal Interference – Crash due to signal loss during normal use
  • Collisions – Every collision your drone suffers during normal use
  • Accidents – All sorts of accidents that happened during normal use
  • Drop Damage – If you accidentally drop your drone and it crashes

What aircraft are covered?

  • Phantom 4
  • Phantom 3 (Standard, Advanced, Professional, 4k)
  • Inspire 1 (Pro, Raw, v2.0)

NOTE: Only brand-new products or ones that were active less than 48 hours will be covered by the DJI Care.


How does DJI Care work?


You purchase DJI Care for your drone and it gives you an amount of coverage or credit that is specific for that aircraft. This credit is reduced for every non-warranty repair that’s performed on your aircraft by the DJI repairs team only.
The prices for DJI Care vary with each drone. You can check the actual price for your drone with a click on the button below.

DJI Care Price

DJI Care does not limit the number of repairs. You can repair your drone until the total amount of the repair fees exceeds the coverage amount, except in cases where the aircraft is completely damaged.

As far as shipping goes, if you are shipping from within an area of DJI Care coverage, DJI will cover the costs of shipment. No deductions will be made to your total coverage amount for shipment.
If you are outside of a DJI Care coverage area, you may need to cover shipping costs, customs duties or other expenses generated by the shipment.


Note: You ordered your DJI drone on Amazon? No worries! DJI Care is also available on Amazon so you don’t have to place a second order in the DJI Shop.
CLICK HERE to get DJI Care on Amazon.


To sum up how DJI Care works:

Accident Occurs

Contact DJI Support

Send drone to DJI Repair Center

Coverage Amount Deduction

You get your drone back


NOTE: Both DJI Care and DJI Care Refresh DO NOT provide damage protection plan if the UAV is lost. In order to read all exclusions, CLICK HERE.


DJI Care Refresh


DJI Care RefreshDJI Care Refresh is very similar to DJI Care. The main difference is that you don’t have coverage/credit. It offers up to 2 replacement units (new or as-new condition) for a small additional charge.

What scenarios are covered?

  • Operator Error – Every pilot’s mistake during normal use
  • Signal Interference – Crash due to signal loss during normal use
  • Collisions – Every collision your drone suffers during normal use
  • Accidents – All sorts of accidents that happened during normal use
  • Drop Damage – If you accidentally drop your drone and it crashes

What aircraft are covered?

  • Phantom 4 (Pro, Advanced)
  • Phantom 3 SE
  • Mavic Pro ( Pro, Platinum)
  • Mavic 2 Pro/Zoom
  • Mavic Air
  • Spark
  • Inspire 2
  • Zenmuse (X4S, X5S, X7)

NOTE: Only brand-new products or ones that were active less than 48 hours will be covered by the DJI Care.


How does DJI Care Refresh work?


After you purchased DJI Care Refresh you will have it activated for 12 months. It offers up to two full replacements, with an additional small fee for the first and increased fee for the second replacement.

Drone replacements cost differently depending on the region you’re buying it in, and depending on the drone itself (Care Refresh for the Inspire is more expensive than Care Refresh for Mavic Pro or Phantom).
Check out the DJI Care Refresh price for your drone with a click on the button below.

DJI Care Refresh Price

Basically, DJI Care Refresh is there for pilot’s mistake accidents.
For example, if you accidentally smash your Mavic into something while in Sport Mode (it happens) you will have a very high repair bill. With DJI Care Refresh you only pay a small fee for a new one (or as-new one).
That’s why we highly recommend DJI Care Refresh.

Shipping is free but DJI Care Refresh only works within one coverage region. So it is valid only in the region where you bought it.


Note: You ordered your DJI drone on Amazon? No worries! DJI Care Refresh is also available on Amazon so you don’t have to place a second order in the DJI Shop.
CLICK HERE to get DJI Care Refresh on Amazon.


To sum up how DJI Care Refresh works:

Accident Occurs

Online Repair Request

Send the drone to DJI Repair Center

Pay Replacement Fee

You get your drone back, free shipping!


NOTE: Both DJI Care and DJI Care Refresh DO NOT provide damage protection plan if the UAV is lost. In order to read all exclusions, CLICK HERE.


Is it worth it?


We say YES!

Some pilots even get both plans for their drones.
Sure, you can fly super safe all the time and never take any risk but sometimes you are forced to take some risk to get those cool shots!
Having one or both of these insurances will allow you to fly and try stuff that you probably wouldn’t without them.
We truly hope that you never need to use this insurance but it’s still nice to know that it’s there.



Recommended articles:


 When and how to use ND filters and do you actually need them? 

Learn: Why you need them, When to use them and more!


 Choose the right Micro SD card for your Drone

best guide on micro SD cards

Learn: Which SD card is best and why, How much footage you get and more!


JOIN OUR NEWSLETTER
Put your email here and we will notify you about the latest drone news and guides.
We respect your privacy.

5 COMMENTS

  1. Awesome, thanks for this post. It answered most of my questions. But created one. It appears that there are no dji products that can have both coverages. The closest is P4- gets DJI care, P4P- gets refresh. It seems like each plan is product specific the older models use DJI CARE and newer models use DJI REFRESH. Is this the case or are all the products just not listed in each section? I’m only asking because I was planning on purchasing both plans for my new Mavic and extending my existing P3P DJI-CARE plan (if possible).

    • Hi Jon, thank you for your nice feedback. So to answer your question – It is the case that the plans are product specific. Only DJI Care refresh is available for your Mavic and unfortunetly you cant extend your existing P3P DJI Care plan. Hope I could help you and always have a good flight!

  2. A very informative article, thanks. But I have a question that isn’t completely answered:
    I purchased the Care Refresh package at the same time as buying my Mavic Air from DJI. I live in Canada but crashed the drone while on vacation in Singapore. Am I still covered by Care Refresh if I make a claim once I return to Canada?

  3. Can you transfer your dji refresh to another mavic pro as I returned it and bought another mavic pro package with accessories. Please get back to me as soon as you can thank you

LEAVE A REPLY

Please enter your comment!
Please enter your name here